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Accident and emergency department

Accident and emergency departments are staffed by doctors and nurses and can be contacted twenty-four hours a day, every day. They are intended for patients in need of emergency care, i.e. treatment of illnesses and injuries that cannot wait until the next day to be dealt with by a regular GP. With many GPs it is possible to book an appointment on the same day, and it is important to check this before calling the accident and emergency department. You can also ask for advice on the phone.

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Step by step

  • How do doctor’s appointments take place? »
    Are you ill and need to see a doctor?

    Are you ill and need to see a doctor?

    Call your primary doctor to book an appointment. Be there on time, preferably five minutes early.

    Call your primary doctor to book an appointment. Be there on time, preferably five minutes early.

    The doctor will examine you.

    The doctor will examine you.

    If you need medicine to get better, the doctor will write out a prescription for you.

    If you need medicine to get better, the doctor will write out a prescription for you.

    Pay the patient charge at your doctor’s office and record the expenses on your patient charge card.

    Pay the patient charge at your doctor’s office and record the expenses on your patient charge card.

    Go to a pharmacy to pick up the prescribed medicine. Show your prescription at the pharmacy and record your expenses on the patient charge card.

    Go to a pharmacy to pick up the prescribed medicine. Show your prescription at the pharmacy and record your expenses on the patient charge card.

  • Primary doctor, accident and emergency department, or call 113? »
    Primary doctor: See your primary doctor about general health problems or to be referred to a specialist.

    Primary doctor: See your primary doctor about general health problems or to be referred to a specialist.

    Accident and emergency departments: accept patients in need of immediate help, i.e. treatment of illnesses and injuries that cannot wait until the next day.

    Accident and emergency departments: accept patients in need of immediate help, i.e. treatment of illnesses and injuries that cannot wait until the next day.

    Emergencies – call 113: for life-threatening and acute health problems.

    Emergencies – call 113: for life-threatening and acute health problems.